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FAQ

The Hampton Grocer

We are custom shopping, gifting, and in-home service company. 

Our mission is to support local farmers and vendors and provide you with only the best of what the area has to offer. 

Founded by hospitality professionals with deep roots in food and beverage, we will assist with all of your food and beverage needs. From a full kitchen refresh and organization to event planning and local shopping - there is no job too big or too small. 

We provide the benefits of a personal assistant without having to hire someone full time. We work with you to curate grocery lists from your (and our!) favorite local vendors for your family based on your wellness goals. We deliver provisions and gifts to your door right when you need them most. 

Connection. Our approach is that we connect with our clients, get to know their families and their needs. We make recommendations, give culinary support, and deliver everything right to your door. 

Local Provision Shopping

We deliver anywhere between Montauk - Southhampton. For those living in Southampton, deliveries will be before 10:00 AM, and Montauk will be before 10:00 AM or after 3:30 PM.

The service fee covers personal shopping and local delivery only. Billing for provisions or additional services are billed immediately after your shop concludes. 

Yes, please take a peek at our partial summer and full summer shops. There are perks associated with our packages as well. 

We do our best to accommodate same-day and last minute orders depending on our route and schedule. If you do not see a time you are looking for send us an email and we will get back to you after checking our availability. When sending email requests be sure to include the following: 

Name

Address

Requested Delivery Time 

Number of People 

Dietary Restrictions

Requested Items

Not a problem! We charge $20.00 for each additional stop we make along the way. 

We can accommodate cancellations within 24 hours of a service request. 

Unless a service is canceled with more than 24 hours notice we do not offer refunds. We do not offer refunds on purchased provisions. Packages once purchased are non-refundable. Please take a look at our return policy for more information! 

After you purchase a shop or a package, we will schedule a time for a call to discuss your needs. It is important that we understand what you are looking for and tell you all about our service prior to your first shop. Learning about your dietary requirements, food likes and dislikes, and cooking experience helps us deliver items that exceed your expectations and food goals! 

We sure do! Shoot us a note and let us know what your needs are if you have any questions prior to booking a service. Hello@thehamptongrocer.com

We sure do! Keep in mind, we are limited to the availability of the items requested and the hours of operation of the vendors. If we cannot find an item, or it is out of stock, we will send you a text with a suggestion for a replacement. We do our best to accommodate each and every request! 

Yes, someone should be home to accept the delivery so that the items can get into a refrigerator as quickly as possible! We are also happy to place the items inside your home if necessary. 

Our service fee compensates our team however if you feel that they went above and beyond, a little extra something is always appreciated. 

Subscriptions expire on September 15th 2020! Be sure to use them before then. 

Yes! Please check our our Resources page for some fun summer recipe ideas - we will gladly shop for all of the ingredients. 

Local Gift Delivery

Yes, as long as the order is received by 9:00AM. Our team will then personally hand deliver all gifts to their recipients over the course of the business day from 8:00 AM - 6:00 PM. 

Yes you are welcome to request a specific delivery time and we will do our best to accommodate based on our delivery schedule. Our standard delivery hours are 8:00 AM - 6:00 PM. 

No, delivery is included in the price of the gift. 

We sure can! This is one of our favorite things to do. Send us an email and we will make it happen for you. Note that custom gift boxes require at least 24 hours notice and are subject to availability in our schedule. We can also accommodate one-off bulk orders. 

Yes, we suggest letting the recipient know that something is headed their way to avoid any issues with drop off. 

If the recipient is not home, we will leave the gift box at their doorstep as long as it is safe. 

We are not liable for theft or damage of the gift, if the recipient is unable to receive the delivery. Again, suggest that the sender let the recipient know a gift is coming to avoid any issues! 

In Home Services

Lots! With our deep roots in hospitality and over 15 years of event planning experience, we have quite a few additional services available to assist you.

Our founder is certified health coach and is happy to make wellness recommendations for your weekly shops or meet with you one on one for a coaching session.  

The Hampton Grocer Additional Services 

Health Coaching 

Full Service Event Planning 

Kitchen Organization 

Full Kitchen Pantry Stock + Refresh 

Private Chef Sourcing 

Wine Cellar Consultation 

Cooking Classes 

Group Market Shop Cooking Class

Click HERE to schedule a consultation for any of our services! 

We offer free consultations for all of our services. Schedule a consultation here and we will be happy to discuss our pricing options with you in person or via Zoom.